Fully Staffed

For account managers and client success

You find out a client is unhappy when they don't renew.

A ready-made set of AI skills that tells you which accounts to check in on, lines up renewal proposals before they're due, and turns your notes into a quarterly review the client actually reads.

Sound familiar?

Your week, honestly

  • Thirty-five accounts, and you couldn't say which five are thinking about leaving.
  • A renewal is due in two weeks and you just noticed.
  • QBR prep means pulling numbers from three places into a deck the night before.
  • Check-in emails get pushed because the loud clients take all the time.
  • The owner asks where the upsells are, and they're buried in call notes.

15 seconds

This isn't prompting.

You've been sold prompts.

Copy. Paste. Tweak. Repeat.

Still sounds like a robot.

Still eats your night.

This isn't that.

A skill is your playbook, built in.

Your voice. Your process. Same result every time.

Customer Health CheckRenewal RadarQBR Builder

Ask once. Done your way.

Up and running in about 30 minutes.

Get your evenings back.

Built for Account Manager / Client Success

  • Prompts

    You write them, rewrite them, and get a different answer every time.

  • Skills

    Your process, your voice, and your rules packaged once. The same good result every time anyone on your team asks.

  • Setup

    Initial setup takes about 30 minutes to connect your email, calendar, and the basics. Each additional system usually takes 5 to 10 minutes, as long as you have your passwords and logins handy. It’s done live with Evan or one of our trained experts. Need more help? Book a time and we'll coordinate.

Before and after

What changes this week

A QBR in an hour, not an evening

Today

You build every quarterly review from scratch the night before and still feel underprepared.

With the kit

A clean review built from account notes and results: what you delivered, what's next, and the ask.

Skill: QBR Builder

Know who to call this week

Today

Check-ins go to whoever emailed last, and the quiet accounts drift.

With the kit

A prioritized list of accounts to touch this week and why, starting with the ones that have gone quiet.

Skill: Call List Builder

Renewal proposals ready before the date

Today

A renewal is due in two weeks and the proposal is still last year's PDF.

With the kit

Your notes on what changed and what's next turned into a clean renewal proposal you can send early.

Skill: Proposal Builder

Save the account after a bad week

Today

A missed deadline turns into a tense email thread and a client who stops answering.

With the kit

The honest reply and a sensible make-good drafted together, so you can fix it before renewal talk starts.

Skill: Complaint Recovery

What's in the Account Manager / Client Success Kit

Your skill set

  • Customer Experience

    Customer Health Check

    Flags which accounts are healthy, at risk, or ready to grow — and why.

  • Customer Experience

    Renewal Radar

    Lists renewals coming up and drafts the prep for each one.

  • Customer Experience

    QBR Builder★ new

    Builds a quarterly business review from account notes and results.

  • Sales & Pipeline

    Call List Builder

    Turns your contacts into a prioritized list of who to call today and why.

  • Sales & Pipeline

    Proposal Builder

    Turns your notes into a clean, professional proposal in minutes.

  • Customer Experience

    Complaint Recovery★ new

    Drafts the reply and the make-good when a customer is upset.

  • Sales & Pipeline

    Call Prep

    One-page brief before any sales call: who they are, what to ask, what to offer.

  • Customer Experience

    Reply Drafter

    Drafts a calm, on-brand reply to any customer message.

  • Sales & Pipeline

    Objection Handler

    Gives you calm, honest answers to the pushback you hear every week.

30-second math

What's it worth?

1. Tick the work you do

Adjust the hours per week to match your week.

How we calculate this (assumptions)
  • Hours saved per week = sum of (hours per task × people × time saved on that task).
  • Time saved per task is set conservatively at 30–50%: the kit drafts, a person still reviews and sends.
  • Annual value = hours saved per week × 48 working weeks × your hourly value.
  • Workdays per month = hours saved per week × 4.33 weeks ÷ 8 hours.
  • Kit price = base price for the first person + a per-person add-on for each additional person.
  • Payback = kit price ÷ (annual value ÷ 365).
  • Any revenue estimate is shown separately and is not included in the time-savings total.
  • Time saved per task on this page: Building QBRs and account reviews 45%; Renewal prep and proposals 40%; Check-in emails and follow-ups 40%; Reviewing account health and notes 35%; Prepping for client calls 40%; Handling escalations and complaints 30%.

Your estimate

5.3 hrs

back every week

Per year
$11,448
Workdays a month
2.9
Pays for the Account Manager / Client Success Kit in ($5,000 for 1 person)
5 months

Email me my results

Need a yes?

How to pitch this to your boss

Keeping a client is worth more than finding a new one, and your boss knows it. Pitch this as protecting renewals.

  • Run the calculator above with your real hours. It shows the time back each week, the annual value and the payback.
  • Those hours go to client calls, upsells and saving accounts, not building QBR decks.
  • At-risk accounts get noticed weeks earlier, while there's still time to fix things. Fewer renewals slip through.
  • It's set up around our clients, our renewal cycle and our CRM notes. Not generic prompts.
"Let's start with renewals and QBR prep, and review the hours saved after the first month."

From people in your seat

What they say

[TESTIMONIAL — name, business, city, result]
Placeholder for a real Account Manager / Client Success customer. Hidden in production until filled.
[TESTIMONIAL — name, business, city, result]
Placeholder for a real Account Manager / Client Success customer. Hidden in production until filled.
[TESTIMONIAL — name, business, city, result]
Placeholder for a real Account Manager / Client Success customer. Hidden in production until filled.

Fair questions

Before you ask

Does it plug into our CRM?

It works alongside it. You export or paste account notes and numbers, and it builds the review, health read, or renewal prep from there.

Will clients see AI-written emails?

They'll see emails you approved. Every draft is yours to edit, and it learns to match how you already write to clients.

What do I need to get started?

A paid Claude plan. Initial setup takes about 30 minutes to connect your email, calendar, and the basics. Each additional system usually takes 5 to 10 minutes, as long as you have your passwords and logins handy. Need more help? Book a time and we'll coordinate.

Where does client information go?

It runs in your own Claude account; we don't see your emails or files.

What if it doesn't work for us?

You're covered by a 30-day guarantee: if we can't get your kit running in your own Claude account within 30 days of purchase, we refund the full price. The one exception is connecting to custom-built internal tools that don't offer a standard API, MCP, or CLI. Ask us before you buy if that's what you rely on.

Evan Hopkins

Who's behind this

Evan Hopkins, founder of TACANNI

Evan led a SaaS company's revenue from $44M to $215M in four years and now works as a fractional CRO for founder-led companies. Fully Staffed kits are built on the same AI team he runs TACANNI on. More about Evan

Get the Account Manager / Client Success Kit

Every skill above, customized to how your business works and installed in your own Claude account. Up and running in about 30 minutes. You need a paid Claude plan.

$5,000+ $1,000 per additional person

30-day guarantee: If we can't get your kit running in your Claude account within 30 days, you get a full refund.

  1. 1

    Pay securely

    Card or bank through Stripe. Your receipt links straight to the next step.

  2. 2

    Book your setup session

    A 2-hour window with Evan or one of our trained experts. Most initial setups take about 30 minutes; the window leaves room for every system you want connected.

  3. 3

    Use it the same day

    Each extra system takes 5 to 10 minutes. Need more help later? Book another time.

Want the whole AI org? The Full Skill Set is all 38 skills TACANNI runs on, from $15,000. Your Fully Staffed purchase counts toward it. See the Full Skill Set